How To Deliver What Customers Really Want

Do you put your customers at the center of your business? If not, what is stopping you from doing so? I recently watched a thought provoking video that illustrates the idea of reorganizing and reinventing in order to create a customer-centric business. 

Watch the video now:

Why do you think understanding customers is such an important part of the overall success of a business? Do you agree with the ideas presented by Ranjay Gulati? Please leave your comments in the Facebook Comments section below. I look forward to reading your responses! Thank you. 

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