“A thankful heart is not only the greatest virtue, but the parent of all other virtues.” — Marcus Tullius Cicero
When was the last time you thanked one of your customers? I was just reading a great article on Entrepreneur.com about the importance and power of saying “thank you” in business. Here is a brief excerpt:
“Study after study reveals that when you say “Thank you” to your customers, they both spend more money and tell their friends about the exceptional service and products you deliver, increasing your profits. Volumes chronicle how employee productivity zooms when appreciation is expressed, raising your margins. Vendors go the extra mile to extend credit and deliver “just in time” when they hear gratitude regularly, not just in November, and keep your cash flowing” (Source).
Later in the article, the author illustrates a few tips you can use to get better at saying “Thank you” to your customers. I’ve listed them below in bold, but I encourage you to click and ‘read more’ option attached to each tip in order to learn more about it:
- Be specific in your thanks. [Read more]
- Appreciate the process. [Read more]
- It’s about them, not you. [Read more]
- Go old school with your thanks. [Read more]
Do you have any examples in which you took time to thank a customer of yours? If so, leave a comment in the Facebook Comments section below with your story.
Want to learn how to boost productivity with unhappy customers? Watch the video below:
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