The 3 “Marketing Paradoxes” Explained (Part 2)

By Alex Mandossian on November 12, 2008

Kid in Library 1In Part 1 of this Marketing Paradoxes three part series, you learned about the Paradox of Distribution which I defined as follows:

“You can’t get adequate distribution of a product until you’ve proven it can sell; but, you can’t prove a product can sell until you’ve gotten adequate distribution in the market.”  

The second Marketing Paradox I want to delineate here is what’s known as the Paradox of Choice

In fact, it’s the actual title of a ground-breaking book that belongs in every marketing library called, The Paradox of Choice – Why More Is Less by best-selling author and social psychologist, Barry Schwartz.

Paradox #2: The Paradox of Choice

I define this paradox from a marketer’s perspective as:

“The more choices you have, the more paralyzed you become as a result of your inability to make clear buying decisions.  The more indecisive you become, the less freedom you have in making buying decisions.” 

Re-read that paragraph again so it’s crystal clear in your mind.

I’ll explain more about what that means in a moment, but first I want you understand a phenomenon that is unique to world citizens who are living in the first decade of the 21st century.

Today, having more choices is a bane, not a boon. “We are no longer in the ‘Information Age’ … we are now in the ‘Recommendation Age,’ says my good friend and colleague Glenn Dietzel.

I agree with Glenn because we now live in an over-marketed, over-communicated and overwhelmed society. What we need (and want) is more recommendations – not more information - on the choices available to us.

Instead, we have too much information at our fingertips. 

Surfing on Google and Yahoo can drive anyone nutty with the number of results (choices) that pop up with each keyword phrase entered.  And, that doesn’t even count the marketing communications that crash into our consciousness each day.

If you live in a mid-sized metropolitan area such as Houston, San Francisco or Orlando, you typically get hit with over 3,000 marketing communications and ads each day. That’s over 24,500 marketing communications per week or 1.24 million per year!

The official dogma of all Western industrial societies in 20th century according to social psychologist, Barry Schwartz is:

“The way to maximize freedom is to maximize choice.  The more choice people have, the more freedom they have.  And it follows that the more freedom people have, the more welfare they have.”

Yet, just the opposite is true today in the 21st century.

“More means less” reports Schwartz.  I agree with him because in my own experience I’ve discovered that the more choices my students have, the more crippled they become with indecision as their analysis paralysis creeps in.

The end end result?  Less freedom and less peace-of-mind.

In The Paradox of Choice Barry Schwartz explains why too much choice has led to the ever increasing complexity of everyday decisions. 

Too much of a good thing these days becomes detrimental to human psychological and emotional well-being as well as hindering a clear focus (in our lives) on making the right choices.

Here again is how I define this paradox in my own marketing language:

“The more choices you have, the more paralyzed you become as a result of your inability to make clear buying decisions.  The more indecisive you become, the less freedom you have in making buying decisions.” 

Here are a few examples of what that statement means …

Click to eBay to see 37 choices in the Shop Your Favorite Categories alone.  It’s mind boggling!

Or, hop over to Amazon and you’ll find 31 choices on the “Search” drop-down menu on the home page.

Or, just walk into your local grocery store and you’ll typically find over 280 varieties of cookies, 75 ice teas, 230 soup flavors, 170 salad dressings, 40+ toothpaste brands and that doesn’t even scratch the surface.

If you agree with Glenn and me that as 21st century citizens we are now in the “Recommendation Age,” then what we need and want most is trusted advisors - professionals whom we trust who have already plowed the ground before us.

In my own experience, I’ve become a trusted advisor to thought leaders within the Human Potential Movement such as Jack Canfield, Ivan Misner, Mark Victor Hansen, Chris Howard, T. Harv Eker and others who seek my advice about my Teleseminar Secrets.

Key Point:  The fastest, easiest, most reliable way to blast through the crippling effects the Paradox of Choice is to find a trusted advisor or mentor who already knows what you’re about to learn. 

As former U.S. President Harry S. Truman once said, “It’s what you learn after you know it all that counts most.”

So right now, I’d like you to favor me a few more minutes of your reading time and check out Part 3 of this Marketing Paradox series. 

Is it a deal?

The Paradoxes of “Distribution” (Part 1) and “Choice” (Part 2) are both interesting concepts to think about. But neither of these first two Marketing Paradoxes can hold a candle to the marketing significance of the Paradox of Syndication I discuss in Part 3 (above).

What To Do Now: Please give me your candid comment below and tell your friends and colleagues to read this post and give me their candid comments below as well.  Sound fair enough to you?

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7 Responses to “The 3 “Marketing Paradoxes” Explained (Part 2)”

  1. Annie says:

    Having visited a major shopping centre today I returned home and talked to my partner about my reaction – I’d rather live in a small community where only the necessities were available, i.e. opting for the simple life because there was simply too much choice.

    I find I keep doing the research and not making the decision. Keeps the dollars in my pocket but stunts the growth opportunities! It’s been a lifelong habit, so will be hard to break.

    I’m looking forward to reading your Paradox of Syndication.

  2. Larry says:

    Alex,

    Your “Paradox of Choice” is dead on. I’ve been talking about this principle for several years but never articulated nearly as well as you have here. Thanks!
    Larry Crisp

  3. A favorite quote of mine which I believe applies to this post:

    “It seems that perfection is reached not when there is nothing left to add, but when there is nothing left to take away.”

    -Antoine de Saint-Exupéry, Author,
    The Little Prince

  4. Cindy says:

    Alex, this is amazing. When I saw your email “3 Marketing Paradoxes” I knew I had to drop everything and pay attention to your blog postings. I actually read the Paradox of Syndication 3 times, and each time the light bulb beamed brighter in my imagination!! I totally agree with you and Glenn Dietzel. My mind is racing as I am mentally noting the things I am going to do and also the things I am going to do differently. (Can’t wait for your Teleseminar Secrets starting Dec 8) I believe deep down that the timing of this blog post is not an accident. We have an awesome God. I believe that when we seek and seek with all our hearts, we will find! Blessings to you Alex. Cindy

  5. Matt says:

    Thanks Alex!

    We have found that actually offer less choice INCREASES sales, but must be done systematically and with avid stat gathering. We also market to specific personality types, using the conversational styles of each Color Style – works great!

    Thanks again Alex!

    Matt
    http://www.positivelymary.com/ColorCommunicationQuiz.html

  6. The paradox of choice is an extremely important force to reckon with. I might have dozens of information products but my year is spent promoting two things – the course Podcast Secrets and the New Media Inner Circle continuity program. The more choices out there, the more I focus on these two things.

    Heck, this is why I don’t teach content production in the Podcast Secrets program, and point people to Teleseminar Secrets instead to get that important first piece of the puzzle. If I were to say get it here, or there, or there, or there – they never will. When I explain TSS is THE place to get it – that’s where they go.

    Paul

  7. Dolan says:

    WOW, very powerful.

    I agree and when looking to purchase anything, I go directly to a close friend or adivsor.

    I only shop by recommendation and spend most of my time researching the recommending source than the product.

    Once I find a brand or product I like, i stick with it.

    Great insight, I can’t wait to read the 3rd paradox!

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