I was lucky enough to have recently contributed to a new book by my good friend, New York Times best selling author and sales legend, Harvey Mackay. In the book, I was able to share my experience with selling online in a chapter titled, Make The Internet Your Sales Scalpel. Here is an excerpt of that chapter in which I provide answers to a number of questions asked by Harvey:
Some salespeople say: “The Internet is a fine tool for some folks, especially younger ones. Me? I’m of the old school.” Is that realistic: Can anyone in sales these days afford not to sell over the Internet?
It’s possible to sell without the help of the Internet, but it makes the salesperson’s job a lot tougher and less rewarding. The Internet is an “old school” selling adjunct, not a replacement . . . a reliable, low-cost prospecting tool to pre-qualify prospects.
Pre-qualifying prospects the old school, human-to-human way reduces productivity and invites personal rejection. The 21st-century selling pro puts the burden of pre-qualifying on the Internet.
Online pre-qualification tools such as assessments, surveys, and tutorials dramatically reduce customer acquisition costs and practically eliminate personal rejection. Sales professionals should have online pre-qualification systems in place. This screening lets them deal only with educated prospects during their initial human interaction. [Read more…]